Our Approach
We carefully select products that we believe can make your home more comfortable, practical and supportive of your everyday wellbeing.
To keep our prices competitive and offer products from a wide range of manufacturers and suppliers, orders are fulfilled through our distribution partners. Because many of these products are supplied specifically for each order and our suppliers generally do not accept returns simply because a customer has changed their mind, we do not offer returns or refunds for change-of-mind purchases.
Please carefully review the product description, specifications, dimensions and compatibility information before placing your order. If you have any questions about a product, we are happy to help you before you purchase.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective, faulty, or different from the product you ordered, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
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Your order number
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A description of the problem
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Clear photographs or video of the product
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Photographs of the packaging, if it was damaged
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A short video showing the problem, where appropriate
For shipping damage or an incorrect product, we recommend reporting the issue within 15 days of delivery so that we can promptly investigate it with the supplier and shipping carrier.
Once we receive your claim, we will review the evidence and work with our fulfilment partner to determine the appropriate solution. Depending on the circumstances, this may include a replacement, repair, price reduction or refund, subject to the applicable legal rights and the circumstances of the case.
Products Damaged During Delivery
If the product itself is damaged, please contact us with photographs of both the product and its packaging.
If only the outer shipping packaging is damaged but the product inside is intact, please also report the issue to the relevant shipping carrier where appropriate.
Incorrect Product
If you receive a product that is different from the one you ordered, please contact us before using or returning it.
We will investigate the order and, where the claim is confirmed, provide instructions for the next steps.
Missing Deliveries
If tracking indicates that an order has been delivered but you have not received it, please contact us immediately. We may ask you to contact the shipping carrier or provide additional information so that the delivery can be investigated.
Delivery Delays
If an order is significantly delayed or has not been processed within the applicable delivery timeframe, please contact us. We will investigate the status with our fulfilment partner and work to find an appropriate solution.
Change of Mind
We do not accept returns or provide refunds simply because you have changed your mind, ordered the wrong product, no longer need the product, or do not like the product after purchase, except where a mandatory legal right applies.
Before ordering, please check the product specifications, dimensions, compatibility, colour and other relevant information carefully.
Return Authorization
Please do not send a product back to the address on the package or to our suppliers without contacting us first.
If a return is required, we will provide the appropriate return instructions after reviewing your case. Returns sent without prior authorization may not be accepted.
Important Legal Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory consumer rights that apply under the law applicable to your purchase.
In particular, where a product has a legally relevant defect or does not conform to the applicable requirements, you may have statutory rights concerning the defective product. These rights apply independently of our suppliers' individual return policies.
For Swiss consumer purchases, Swiss law does not generally provide a statutory 14-day cancellation right for ordinary online purchases. However, Swiss law provides specific rights concerning defective goods, subject to the applicable circumstances and legal requirements.
Contact Us
If you believe there is a problem with your order, please contact us as soon as possible with your order number, photographs and a description of the issue.
We will review your case and work with our fulfilment partner to find an appropriate resolution.
Our goal is to make the process as simple and transparent as possible while ensuring that customers receive the products they ordered in satisfactory condition.